Switchvox is Digium's family of Voice Over IP Phone systems for small and medium businesses. Switchvox systems are designed to be easy to use, full of helpful features and cost less than a traditional PBX.
All The Basics And More
Every modern phone system supports the basics, such as voice mail, call parking, do not disturb, assisted and blind transfers, but Switchvox takes it much much further.
Fax
Fax files from your desktop computer, receive faxes via email, or optionally use your fax machine. VOIP phone systems have hard a hard time reliably handling faxes, but Switchvox has spent the time and resources to make it work.
Switchboard
A switchboard on your web browser displays all phone activity within your organization. This feature can be restricted in-whole or part to users or groups, so this powerful tool is appropriately available and confidentiality within your business is assured.
This is ideal for receptionists or managers. At a glance you can see who is talking to whom, for how long. Call can be transferred via drag-and-drop, monitored, or recorded.
Improve Your Productivity
Since Switchvox is an IP-based solution, it can take advantage of network access to provide more than just voice communications.
Switchboard Integration
Each user can customize their switchboard to integrate with external applications, such google maps and sales force. See where a callers are calling from before you pick up the phone.
IMAP Mailbox
Each extension now has a one-stop IMAP Mailbox for voicemail and faxes.
The Ultimate Collaboration Tool
Integrate Multiple Locations
If your company has multiple locations, extension dialing can traverse a private network connection.
Call Logging and Reporting
Switchvox support extensive call logging and reporting, so you can easily track usage or review communication logs with clients.
Conference Calling
Easily perform conference calls.
SIP Trunking
Cut your long distance and line costs by moving to inexpensive SIP trunking. All the major carriers now offer VOIP, but now you leveraging your high speed internet to complete long distance calls for a fraction of the cost.
Call Center and Queues
Switchvox has full-featured call center capabilities.
Extensible API
An XML-based API lets administrators access call logs, call reports, and extension lists. Also, an IVR can be tied to external database to provide data-driven interactivity, so that for example, a customer can access their account by entering their account number and PIN, and Switchvox speaks their account balance, last payment, or other information.
No Expensive Add-Ons
Switchvox is feature complete. Most other PBX systems provide these kinds of advanced features but at additional cost. Not so with Switchvox.