We manage your systems so you can manage your business

Nothing can bring your business to a standstill like computer problems and while they may not happen often, when they do all you want is for them to go away. That’s where we come in.

For over a fifteen years HappyMac has provided support for Macintosh and other IT solutions for businesses in Knoxville, Oak Ridge, Johnson City and surrounding Tennessee areas. We understand the frustration and desperation computer problems bring; after all, you’re not in business to fix your tools, and every minute something doesn’t work means lost productivity for your enterprise. Our specialty is making problems go away. We solve computer problems so you don’t have to.

The Macintosh is a different breed of computer, quite different from other platforms. Mac offers a secure computing environment, a stable OS and unique enhancements that make it a powerful creative tool. We know the strengths and quirks of working with Mac so we can help you maximize your productivity and avoid potential pitfalls.

We take personal responsibility to keep your computer systems up and running. Our ultimate goal is to work with you to prevent problems from occurring, but when systems do go down, we’ll be there with speedy response time and as quick a resolution as possible. After all, that’s what we do… we make problems go away.

Our Services

A computer is not a stand-alone device, but a citizen on your network. We have extensive experience in networking infrastructure: router configuration, switching, mail and file servers, DNS, and state-of-the art, high performance networks. For many clients, we provide systems monitoring services so we often know of problems before you notice.

We often serve as the first point of support for all computer-related matters. When you have questions, we are the resource you can call for honest advice. When problems occur, we affect speedy repair. When you have equipment or services provided by multiple vendors, we are able to localize any problem in order to avoid finger pointing and place the fault squarely at the foot of responsible parties.

As your business becomes more dependent on your computer assets, you need someone dependable who can support your needs. We hope to earn your trust and build a long-term relationship.

We fully disclose issues and options

Some computer consultants screen the information they pass on to their clients. Have you ever seen suit-wearing consultants call a huddle to decide on how to spin a problem to a client? Not so with us. You get the full, unabashed, honest truth about whatever issues confront you, even if it is to our own embarrassment.

We don’t mind if you look over our shoulder or ask us to teach you how to do what we’re doing.

We pride ourselves on having earned the trust of our clients; we protect confidential information as if it were our own. We provide you with all configuration information and passwords we set or collect, because this knowledge is your asset.

We do not sell equipment

There is an inherent conflict of interest when the person you turn to for honest advice is also in the business of selling equipment. We do not let resale margins or stale inventory taint our recommendations. If you are looking for a solution, we will identify what equipment best serves your needs, rank alternatives, explain the differences, and provide you with a list of vendors.

For all parts we stock or special orders you’d rather have us handle, you are charged a flat 10% over cost as a separate line item on the bill. We make our money by the hour as your technical agent, not by the sale.

We help integrate your systems

No computer is an island and we realize the importance of all of your computer assets working together. Our experience with Macintosh and Windows integration can simplify your workflow.

If your IT department knows everything Windows, but needs a hand with Macintosh, we’re happy to help.

We only bill for time we work

Some consultants require retainers, subscriptions, and emergency service fees. Not us. We only bill for actual work or travel time and have fixed hourly rates, so you only pay for what you need.

We do everything we can to keep your systems up and running smoothly. Unfortunately, since our industry is perpetually evolving, we cannot guarantee success or warranty results. We keep abreast of known bugs, industry developments, and do our best to minimize your downtime and maximize our results.

We work hard to keep your Mac happy.

Contact us for more information or to schedule a visit.