We manage your systems so you can manage your business

Nothing can bring your business to a standstill like computer problems and while they may not happen often, when they do all you want is for them to go away. That’s where we come in.

Since 1994 HappyMac has provided support for Macintosh and other IT solutions for businesses in Knoxville, Oak Ridge, Johnson City and surrounding Tennessee areas. We understand the frustration and desperation computer problems bring; after all, you’re not in business to fix your tools, and every minute something doesn’t work means lost productivity for your enterprise. Our specialty is making problems go away. We solve computer problems so you don’t have to.

The Macintosh is a different breed of computer, quite different from other platforms. Mac offers a secure computing environment, a stable OS and unique enhancements that make it a powerful creative tool. We know the strengths and quirks of working with Mac so we can help you maximize your productivity and avoid potential pitfalls.

We take personal responsibility to keep your computer systems up and running. Our ultimate goal is to work with you to prevent problems from occurring, but when systems do go down, we’ll be there with speedy response time and as quick a resolution as possible. After all, that’s what we do… we make problems go away.

Our Services

A computer is not a stand-alone device, but a citizen on your network. We have extensive experience in networking infrastructure: router configuration, switching, mail and file servers, DNS, and state-of-the art, high performance networks. For many clients, we provide systems monitoring services so we often know of problems before you notice.

We often serve as the first point of support for all computer-related matters. When you have questions, we are the resource you can call for honest advice. When problems occur, we affect speedy repair. When you have equipment or services provided by multiple vendors, we are able to localize any problem in order to avoid finger pointing and place the fault squarely at the foot of responsible parties.

Most businesses nowadays cannot operate without dependable computer systems, and you need someone dependable who can support your needs. We hope to earn your trust and build a long-term relationship.

Holistic IT Support

We offer a complete range of services and support for products to increase your productivity while reducing support costs.

• Support for Apple Macintosh workstations and servers: offering the bulletproof reliability of certified UNIX with best-of-class user interface and software applications
• Support for Apple iPhone and iPad: making your workers portable 
• Digium Switchvox digital phone VOIP PBX systems: offering turnkey reliability with the power to run from one phone to an entire call center
• Routers, wireless, switches and the infrastructure to operate
• Custom software: to automate your complex workflwo automation needs

We fully disclose issues and options

Some computer consultants screen the information they pass on to their clients. Have you ever seen suit-wearing consultants call a huddle to decide on how to spin a problem to a client? Not so with us. You get the full, unabashed, honest truth about whatever issues confront you.

We don’t mind if you look over our shoulder or ask us to teach you how to do what we’re doing.

We pride ourselves on having earned the trust of our clients. We protect confidential information as if it were our own. We provide you with all configuration information and passwords we set or collect, because this knowledge is your asset.

We do not stock equipment

There is an inherent conflict of interest when the person you turn to for honest advice maintains an inventory of equipment. We do not let resale margins or stale inventory taint our recommendations. If you are looking for a solution, we will identify what equipment best serves your needs, rank alternatives, explain the differences, and provide you with a list of vendors.

We are resellers for Digium, so we can provide our clients with access to priority support and special pricing, but we are always on the loook out for other/better solutions for our clients.

For parts we resell or special orders you’d rather have us handle, you are charged a flat 10% over our cost as a separate line item on the bill. We make our money as your technical consultant, not as sales people.

We help integrate your systems

No computer is an island and we realize the importance of all of your computer assets working together. Our experience with Macintosh and Windows integration can simplify your workflow.

If your IT department knows everything Windows, but needs a hand with Macintosh, we’re happy to fill in the gaps and optionally teach your staff everything we know.

We only bill for time we work

Some consultants require retainers, subscriptions, and emergency service fees. Not us. We only bill for actual work or travel time and have fixed hourly rates, so you only pay for what you need.

We do everything we can to keep your systems up and running smoothly.  We keep abreast of known bugs, industry developments, and do our best to minimize your downtime and maximize our results.

A Proven Track Record

For almost 20 years we have provided enterprise-grade, failure-is-not-an-option support to businesses of all sizes. We take the time to learn and care about the long term needs of your business, as our growth has been driven by the success of our clients. We hope to develop a long term relationship as your trusted IT solutions provider. 

Give us the opportunity to demonstrate the level of service which has made us the trusted service provider of many clients for two decades.

We work hard to keep your Mac (and other systems) very happy.

Contact us for more information or to schedule a visit.